Answers to Common Questions About Flexographic Printing Machines, Label Converting Equipment
Yes, we provide overseas installation support. Our engineers can travel to customer factories for machine installation, commissioning, and operator training.
We provide a standard 12-month warranty for all machines. During the warranty period, we offer free replacement of non-human-damaged parts.
Yes, we provide lifetime technical support via WhatsApp, email, and video call. Spare parts and upgrade solutions are also available.
We usually accept T/T (bank transfer). Standard terms are 30% deposit and 70% balance before shipment. Other payment terms can be discussed for long-term partners.
We support FOB, CIF, and FCA terms depending on customer requirements and shipping method (sea or rail transport).
Standard delivery time is 30–90 days, depending on machine complexity and customization requirements.
All machines are packed with protective film, anti-rust treatment, and export-standard wooden cases to ensure safe transportation.
Send us your substrate type, required machine configuration, or production requirements — our engineering team will respond with a detailed answer and quotation within 24 hours.